When you're in the store, their customer service is great. But what blew me away the most was their responsiveness via messaging. They answered all of my questions about a new hot tub VIA TEXT -- and quickly! It was so effective that… More I bought a new hot tub with them sight unseen. Had all my questions answered ... and we've been THRILLED with our purchase. These folks are committed to serving and keeping customers unlike anything I've seen.
We have been waiting for this day and it arrived. I’ll give Back Yard Leisure a 9/10 on the delivery and install of our swim spa. I would have given them a perfect score if I would have known an arrival time. The 4-5 men crew was professional,… More hardworking, and did everything possible to not tear up the yard. I had to go to an appt before the swim spa was finished filling for them to go over how to care and work the spa. The owner himself “Josh from the commercials”came back and went over the entire swim spa with me. I would recommend to family and friends Back Yard Leisure. They even brought a couple truck loads of water to fill it up and got the first round of chemicals going for us.
Backyard Leisure has exceeded our expectations at this point. We had originally partnered with a different business for our hot tub purchase but were having trouble getting a delivery date for a bout three months. Backyard Leisure has able… More to receive our hot tub and deliver it in about three weeks. They even moved our delivery date up from what was originally scheduled. They were very communicative prior to the sale, answering all the questions we had and not trying to rush us into a purchase. Their scheduler was incredibly helpful adjusting the time of day their installers would be on site to accommodate our schedule. And lastly, the installers provided wonderful customer service overcoming some obstacles to get the hot tub in place and explain how to operate and best maintain it going forward. Looking forward to continuing our relationship when it comes to ordering chemicals and products.
Everyone is very kind and helpful! They have always taken the time to answer questions and thoroughly explain everything. They go the extra step to make sure you have the information you need and to make you feel comfortable with your new… More product (s).