Testimonials

From 205 reviews
jims72vega
jims72vega

I don't want to say anything negative because everyone was helpful and nice but it's more hot tub's than pools..

Response from business owner

Thanks, Jim. You're absolutely right. We are primarily a hot tub store. We do not install inground or above ground pools. I'm glad to hear that everyone was helpful!

via Google
Lanina Nichols Clark
Lanina Nichols Clark

We received excellent service from the installers of the hot tub we purchased. The two gentlemen that showed up to install our hot tub did a great job and thoroughly explained the process and care of the hot tub. They installed through …

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Response from business owner

Thank you Lanina. Welcome to the Backyard Leisure Family. Happy hot tubbing!

via Facebook
Tina Garlet-Dean
Tina Garlet-Dean

Bought our first hottub at Backyard Leisure 2 years ago and it was our little piece of heaven. We decided to upgrade to a salt water and larger hot tub and glad we did. Installers were great.

Love the people at Backyard Leisure.

Response from business owner

Thanks so much, Tina! We appreciate your loyalty and the kind words. Happy (continued) hot tubbing!

via Facebook
Lisa Cooper
Lisa Cooper

Backyard Leisure was wonderful to my family! They were so helpful, knowledgeable, and kind throughout the whole process. Josh really knows everything there is to know about hot tubs:) Cody and Mike worked very hard to get our hot tub in …

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Response from business owner

Thanks so much, Lisa! We are honored to be your hot tub experts. Welcome to the Backyard Leisure family.

via Google
Joshua Blackwell
Joshua Blackwell

Found this dealer through the internet; went to their website and filled out an information request. Very quick response! Josh worked with me through all of my questions and showed me several models that fit my needs, providing valuable …

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Response from business owner

Thanks so much, Josh! We appreciate you're trust in us. Happy Hot Tubbing!

via Google
Brian Schulze
Brian Schulze

Staff was incredibly helpful, price was great. The setup guys were great as well. All around great service, couldn't be happier with our hot tub.

Response from business owner

Thanks so much Brian! Happy hot tubbing.

via Facebook
Faye Smith Pfeifer
Faye Smith Pfeifer

We purchased a hot tub from Kimberley at the Springfield store. From day one with the purchase, to Mike’s crew delivery and set up.... has been top notch! Everyone is very personable and conscientious about their jobs! Never in our 30 …

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Response from business owner

Thank you and welcome to the family of Happy Hot Tubbers!

via Facebook
Atley Deer
Atley Deer

Josh was great to work with. The Install team had our hot tub in place and running in less than an hour.

via Google
Ramsey Ellis
Ramsey Ellis

Bought a hot from Backyard and it is great! probably one of the best investments we've made so far. Service and sales people were easy to work with. If I was to buy another hot tub the only place I'm going is Backyard leisure.

Response from business owner

That's fantastic, Ramsey! We truly appreciate your trust in us. Happy Hot Tubbing!

via Facebook
Ramsey Ellis
Ramsey Ellis

Great product, great service and great experience. Seriously you need it!

Response from business owner

Thanks so much for the feedback! We appreciate you. Welcome to our hot tubbing family.

via Google
Misty Secrest
Misty Secrest

Great service for two folks who really had no clue about hot tubs. Very patient and took the time to really help us get it right. We love our hot tub!

Response from business owner

We appreciate that feedback, Misty! Happy Hot Tubbing.

via Google
Debby Clingerman
Debby Clingerman

Very professional and knowledgeable. Love our new spa.❤

Response from business owner

Thanks so much, Debby! Happy Hot Tubbing!

via Google
Lena Newburn
Lena Newburn

Excellent company! Had a complaint and Josh resolved it very satisfactory. Highly recommend their products and their service.

Response from business owner

Thanks so much, Lena. I'm glad we were able to get you back into hot water!

via Google
Mark James
Mark James

Good selection of new and used, staff mild sales tactics with good Education

Response from business owner

Thanks for the feedback Mark. I'm glad we were able to help you find your perfect hot tub!

via Google
Marsha Trowbridge
Marsha Trowbridge

I recently had a serious issue with my hot tub late in the day— close to closing for BYL and thought I would have to wait until Monday for service. I am so thankful for Josh, who came out that evening—after hours (an hour away) and fixed …

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Response from business owner

Thanks for the feedback, Marsha! I'm glad that we were able to get you back into hot water. Happy Hot Tubbing!

via Google
Ron May
Ron May

Bryson did a great job helping us into our new hot tub. He scheduled an early delivery so we didn't have to wait to start enjoying it. Stayed on top of our extras we ordered and had them installed asap. Delivery guys worked hard and did a …

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Response from business owner

That's awesome, Ron! We're thrilled to be your hot tub experts. Happy Hot Tubbing!

via Google
Chad Schopmeyer
Chad Schopmeyer

We just purchased and had our hot tub delivered this Tuesday and from start to finish Josh and his staff were fantastic to do business with and most importantly the hot tub is remarkable. Only 2 days and I wish we would have purchased long…

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Response from business owner

We truly appreciate that, Chad. Thanks for joining our family. Happy Hot Tubbing!

via Facebook
Bruce Ryherd
Bruce Ryherd

My wife and I recently purchased a Hot Tub from Backyard Leisure. We were novice hot tub shoppers and were met with a sales staff that was able to answer all of our questions. They delivered and set up our Hot Tub on February 4th. The crew …

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Response from business owner

Thank you so much, Bruce! We truly appreciate your faith in us and we're thrilled to have you in our hot tubbing family.

via Facebook
Misty Land Secrest
Misty Land Secrest

Our experience here today was a game changer! We could not have asked for a better experience. If you are in the market for a hot tub go see Brian Cox at Backyard Leisure!!

Response from business owner

Wow, that's fantastic Misty! I'm so glad to hear that Brian was able to help you find your perfect hot tub. Thanks for the kind words!

via Facebook
Daniel Richardson
Daniel Richardson

Brian was awesome! Very down to earth and not pushy at all when my wife and I were contemplating on getting a hot tub. Hot tub you need it!

Response from business owner

That's awesome, Daniel! Thanks for the kind words. Happy Hot Tubbing!

via Google
Robert Parsons
Robert Parsons

Friendly, knowledgeable sales staff and a good selection of Hot Tubs and accessories.

Response from business owner

Thanks Robert. We appreciate the kind words!

via Google
Robin LaSota
Robin LaSota

We bought a Seychelles Caldera spa, which is super beautiful, and Josh, Earl, and Adam were all terrific in arranging the details and making the installation go well. Josh did a great job of doing the carpentry work, and the installation …

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Response from business owner

Thanks so much, Robin! It's been a lot of fun getting you into hot water! Welcome to our family!

via Google
Kari Holloway
Kari Holloway

Great product, great people and excellent installation and crew! Thank you all I love the new tub!

Response from business owner

Thank you Kari. Welcome to the Backyard Leisure family.

#hottubyouneedit

via Facebook
Momma D
Momma D

The entire staff was professional and informative. Everyone went out of their way to make this a great experience!

Response from business owner

Thanks so much, Dawna! It's our pleasure to serve you. Enjoy your year-round fitness and relaxation in your new Endless Pool!

via Google
Mike Smith
Mike Smith

Great place reasonable pricing great service people

Response from business owner

Thanks for the positive feedback, Mike!

via Google
Quinn Miller
Quinn Miller

Josh and his crew are absolutely amazing!!! They delivered on time and the crew did a unreal job placing the tub. I have absolutely drove Josh crazy with questions and he has answered immediately which goes so far in a service business. I …

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Response from business owner

Thanks so much, Millers! We're thrilled to hear that we were able to provide a premium experience. Happy Hot Tubbing!

via Google
Nicoya Mahoney
Nicoya Mahoney

Had the replacement part we needed . We were in and out in less than 30 mins

Great service

Response from business owner

That's great to hear, Nicoya! Thanks for the feedback.

via Google
Laura Snyder
Laura Snyder

Highly recommend Backyard Leisure. Process was very fast and super easy!

By far the absolute best purchase we’ve ever made! Thanks again for everything all the advice an service you’ve provided.

Response from business owner

Wow Laura! Thanks so much! We're thrilled to have you guys in our hot tubbing family.

via Google
Vanessa Sotelo
Vanessa Sotelo

We have had our hot tube for about one month. The were very professional while they were installing it. We have had a bunch of questions and we calm them up and they are very helpful. If you are looking for a hot tub they have a great team …

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Response from business owner

Thank you Vanessa. Welcome to the family.

#hottubyouneedit

via Facebook
Libby Randolph
Libby Randolph

Friendly staff, all your hot tub needs in one place, they offer service and delivery.

Response from business owner

Thanks so much, Libby!

via Google
Wendy Way
Wendy Way

I would give more than 5 stars if possible!! My husband and I bought a new hot tub roughly 2 weeks ago. Joe made the buying process easy and the installation crew was great! I highly recommend them.

Response from business owner

That's awesome, Wendy! Thanks for the feedback. Happy Hot Tubbing!

via Google
Mary Ann Boastick Burge
Mary Ann Boastick Burge

Everyone was so helpful and knowledgeable and we simply love our new hot tub! The guys that delivered our hot tub was very nice, professional and friendly. I felt so bad for them the day they delivered out rub because it was about a 100 …

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Response from business owner

Thanks so much Mary Ann. We're thrilled to hear that everything went well and we are honored that you would recommend to your friends. Happy Hot Tubbing!

via Facebook
brian schulze
brian schulze

Outstanding service. Joe was great, and the ownership group led by Earl is kind and caring. Highly recommended!

Response from business owner

Thanks so much, Mr. Schulze. We're thrilled to have you in our hot tubbing family!

via Google
Shelly Shonk
Shelly Shonk

If you are looking to buy a hot tub or outdoor furniture that are beautiful and will last a lifetime at a price that is very affordable, Backyard Leisure in Terre Haute, IN, is the place to go! They are very Friendly! Very Helpful! Even …

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Response from business owner

We really appreciate the kind words and we're thrilled to be your hot tub experts. Happy Hot Tubbing!

via Facebook
Lisa Blankenberger
Lisa Blankenberger

We have purchased a total of 3 Jacuzzis from Backyard Leisure and have have been very satisfied. One of the hot tubs was for my husband and myself, one was for a rental unit, and the third one was for a son / daughter in law. The quality …

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Response from business owner

Thanks so much, Lisa! I'm so glad to hear that we've been able to deliver on your expectations. Happy (continued) hot tubbing!

via Google
Barb Martin
Barb Martin

awesome people working there, awesome customer service,

Response from business owner

Thanks so much, Barb!

via Facebook
Tina Willis
Tina Willis

It was a pleasant experience going through the process of purchasing our first hot tub with the guidance we received from Jason, our salesman.

Response from business owner

Thanks so much for that awesome feedback, Tina! Welcome to our hot tubbing family.

via Google
Andrew Willis
Andrew Willis

Jason our salesman made our buying experience easy and can’t wait to have it installed. Very profession and informative.

Response from business owner

That's awesome, Andrew! We can't wait for you to experience your new hot tubbing lifestyle. Welcome to the family!

via Facebook
Phoebe Crowe
Phoebe Crowe

Great experience !! Loved our sales person in Springfield, Illinois !! His name is Adam. He makes you feel so comfortable and very knowledgeable!! The few times we did have to speak with Kelsey she was wonderful. Would purchase from them …

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Response from business owner

Thank you so much, Mrs. Crowe! We appreciate the kind words. Welcome to our hot tubbing family!

via Facebook
Chad Pierson
Chad Pierson

I met the salesman Eric at Bridgetown during the festival. Talk about a guy that knows his stuff and goes the extra mile! He answered way too many questions that I had and was always available to help me via phone (I live in the …

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Response from business owner

Thank you so much, Mr. Pierson! We appreciate you sharing your experience. It will certainly be a great help to people in the shopping process. I'm thrilled to hear that we were able to help you find your perfect hot tub and that you are using it regularly. Happy Hot Tubbing!

via Google
Steven Todd Hutson Jr.
Steven Todd Hutson Jr.

are you willing to work for it?...

via Facebook
Pat Hume
Pat Hume

The service was excellent the hot tub is top notch and Eric Bush is a great sales person and very honest!

Response from business owner

Thanks so much, Mr. Hume! Welcome to our hot tubbing family.

via Google
Dave Richards
Dave Richards

The entire process was simple., staff was very helpful and crew professional. Really enjoy the tub! Wish I hadn’t put it off. Winter isn’t long and dreary like before.

Response from business owner

That's awesome, Mr. Richards! I'm so glad that we could help you make your winter a little brighter. Welcome to our hot tubbing family!

via Google
Bill Mills
Bill Mills

Anyone looking for painless way to look or purchase a hot tub stop in and see Eric at Backyard Leisure . He is very informational and NOT pushy. It was a great experience. Will will return when it's time to upgrade . Thanks Eric !! …

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Response from business owner

Thanks so much for the review, Mr. & Mrs. Mills. It's awesome to hear that Eric was able to help you find your perfect hot tub. Happy Hot Tubbing!

via Google
Shandi Lemmon
Shandi Lemmon

What a great experience!! Cassandra Bush was amazing to help pick just the right tub! I love my new hot tub! I’ve wanted a tub for my entire adult life... and now I have it! Thank you to Josh, Cassandra and everyone at Backyard Leisure for …

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Response from business owner

Thanks so much, Shandi! I'm thrilled to hear that you're enjoying your perfect new hot tub.

via Google
Rosemary Pierce
Rosemary Pierce

Swimming pool parts, sand filter, pump sand and Hot Tubs.

Response from business owner

Thanks so much for the review, Rosemary!

via Google
Dave Rogers
Dave Rogers

We bought a wonderful new hot tub from these friendly folks. The sale went very smooth and we were shown our options and was also shown a few things to make our hot tub better. The delivery went wonderful, the crew put it in place with …

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via Facebook
Brandon Willard Gossman
Brandon Willard Gossman

When we moved to our new home we discovered the pool had not been opened in 12 years. It was awful. It was a black algae infested, frog and mosquito infested swamp. I had called several places and no one really offered much help. I then …

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via Facebook
Terri Gilbert
Terri Gilbert

They were great to work with. They brought our hottub along w hot water. Took our old hottub and even gave us money for it

They have checked on us several times since we got it last month and really seem to care.

They also were good about …

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Response from business owner

Thanks for the feedback, Terri! We're glad to hear that everything has gone well so far. We look forward to serving you guys for many years to come. Happy Hot Tubbing!

via Facebook
Sheila Mellinger
Sheila Mellinger

THANK YOU BACKYARD LEISURE!!!!!!!!! Awesome, friendly, and very knowledgeable. Everyone I worked with was super nice and extremely helpful. I got a GREAT DEAL on a hot tub and the delivery crew were very professional and answered all my …

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Response from business owner

That's awesome, Sheila! We're so glad to have you in the family. Happy Hot Tubbing!

via Google
Sheila Marlar Mellinger
Sheila Marlar Mellinger

THANK YOU BACKYARD LEISURE!!!!!!!!! Awesome, friendly, and very knowledgeable. Everyone I worked with was super nice and extremely helpful. I got a GREAT DEAL on a hot tub and the delivery crew were very professional and answered all my …

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Response from business owner

Thanks for the kind words, Sheila! We love helping people find their perfect hot tub. Happy hot tubbing!

via Facebook
rick giordano
rick giordano

The sales and installation was hassle free and we love the tub.

Response from business owner

We're glad to hear it, Rick! Welcome to our hot tubbing family.

via Google
Chris Flynn
Chris Flynn

The entire experience was flawless. From the sales team and a great price to the installation team that got things done without any problems....it was awesome. I highly recommend Backyard Leisure!!

Response from business owner

Thanks so much, Chris! We're thrilled to hear that you've had a premium experience so far. Happy hot tubbing!

via Google
Bret Bergsten
Bret Bergsten

Spa purchased was rhythm model. talk to Joe, he made it easy and set everything up for a good delivery. guys put it right where we wanted it. hookups for electric were well documented and was a breeze.

Response from business owner

Thanks so much, Bret! We're glad to hear that you've had a premium experience so far. Happy Hot Tubbing!

via Facebook
Mary Humston
Mary Humston

Little high but installation was great.

Response from business owner

Thanks so much for your review, Mary! I'm glad to hear that we were able to provide a premium experience that justified your investment. Happy hot tubbing!

via Google
Laci Michels
Laci Michels

Most knowledgeable Hot Tub store in the Wabash Valley.

via Google
John Chagares
John Chagares

Fast , Friendly, Best service in town..

Response from business owner

Thanks so much, John. We aim to please!

via Google
Michael Kalaskie
Michael Kalaskie

Springfield Illinois has it's own Backyard Leisure just across from It's All About Wine and just west of Sonic on Wabash.

Ask for Adam!!

via Facebook
Stan Ochs
Stan Ochs

Josh and crew from Backyard Leisure went above and beyond for us. Spent a lot of time trying to make up our minds in the store. They were patient and answered all our questions. Changed our mind after delivery and set up and wanted …

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Response from business owner

Thanks so much for the feedback, Stan! It's our pleasure to make sure that you're happy hot tubbers. We truly appreciate your business.

via Google
Elizabeth Randolph
Elizabeth Randolph

Friendly staff who take the time to make sure you get exactly what you want.

via Google
Tasha Lang
Tasha Lang

Just purchased my first hot tub from Cassandra. She was super nice and full of hot tub knowledge. Would def buy from her again and Backyard Leisure!

Response from business owner

That's great to hear, Tasha! We appreciate the feedback. Welcome to our hot tubbing family!

via Google
Martha Cottrell
Martha Cottrell

Joe Buthcher was very knowledgeable and a pleasure to work with in the sale of our first Hot Tub. Would highly recommend Backyard Leisure. Great job Joe! Thanks!!

Response from business owner

That's great to hear, Martha! We appreciate the feedback. Happy Hot Tubbing!

via Google
Rose Church
Rose Church

We had great service by such a friendly crew. We drove an hour and half because of their great ratings and we were certainly not disappointed!

Response from business owner

Thank you so much, Mrs. Church! I'm glad we were able to live up to the reputation. Happy Hot Tubbing!

via Google
Mike Adams
Mike Adams

Very informative on what I needed and what I did not need. Very honest, and I appreciated that from there sales department.

Response from business owner

Thanks so much, Mr. Adams! We appreciate your business and the feedback.

via Google
Jason Swarens
Jason Swarens

My first time shopping for a Hot Tub and Josh, as well as the crew that came out for the initial visit were overall OUTSTANDING!

Response from business owner

That's awesome to hear, Mr. Swarens! Thanks so much for the feedback. Welcome to the family, we're looking forward to serving you.

via Google
William Cesinger
William Cesinger

These folks did a wonderful job of installing my hot tub and answering any questions I've had over the past year since our purchase

Response from business owner

Thanks for that fantastic feedback Mr. Cesinger! It has been our pleasure to serve you and we look forward to many more years to come.

via Google
Joseph May
Joseph May

My daughter loves the ship play set! Review will likely be 5 stars soon

via Google
Tommy Cox
Tommy Cox

Cassandra was great to deal with, spent alot of time with us answering questions and showing us the different models and options. The delivery went smoothly and the crew was efficient and professional. Love our hot tub! Thanks Cassandra and…

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Response from business owner

Thanks so much, Tommy! We're thrilled that we were able to help you find your perfect hot tub.

via Google
Nathan Brown
Nathan Brown

Great service, friendly staff and willing to go the extra mile to get you in a hottube that fits your needs. Products are great quality.

Response from business owner

Thanks so much, Mr. Brown! It is of utmost importance to us that we help people find the perfect hot tub for their needs. Happy Hot Tubbing!

via Google
Stacey Heatherly-Herrington
Stacey Heatherly-Herrington

Very friendly and well educated with any of my needs. I highly recommend them for all your pool and or hot tub needs.

via Facebook
Scott Winn
Scott Winn

Great people to deal with would recommend to anyone looking for a hot tub or pool!

Response from business owner

Thanks so much, Scott!

via Facebook
Sandy White
Sandy White

Highly recommend these guys. We purchased a new Hottub and deck and couldn't be happier.

Response from business owner

Thanks so much, Sandy. Happy Hot Tubbing!

via Facebook
Pat Burns
Pat Burns

WOW MY OI' BODY SURE WOULD LOVE TO HAVE THIS BEST valentine gift i can think of party at my house when they bring me my hot tub

Backyard Leisure!

yea Buddy

via Facebook

DealerX Rocks!

Dealer X has amazing service, not to mention the best brand Hot Tubs!

...Read more test

Todd C — San Diego, CA